The Supply Chaney Podcast
Learn from the experience and expertise of people across the supply chain industry, from those who drive results today to those innovating for a better tomorrow. The podcast supports Supply Chaney’s mission to be a connected, creative, and capable supply chain resource and a respected member of the supply chain community.
The Supply Chaney Podcast
Ep. 60 - Mr. Fulfillment and WMS
In this episode of the Supply Chaney podcast, Nathan Chaney interviews Randall Guernsey, head of professional services at ShipHero, discussing the evolution of warehouse management systems, the importance of customer-centric operations, and the role of AI in logistics. Randall shares his journey from a basement startup to a recognized expert in fulfillment, emphasizing the significance of industry networking and collaboration. The conversation also touches on the rebranding of ShipHero Fulfillment to LVK and the upcoming AI in Logistics Summit.
Chapters
00:00 Introduction to Warehouse Management Systems
02:48 Randall Guernsey's Journey in Fulfillment
05:47 The Evolution of 3PL and E-commerce
08:49 Building a Customer-Centric Fulfillment Operation
11:49 Industry Networking and Learning
14:48 The Birth of Mr. Fulfillment
17:51 Consulting at ShipHero
21:05 The Rebranding of ShipHero Fulfillment
23:45 ShipHero's Role in Industry Collaboration
27:00 AI in Logistics Summit Overview
29:48 Closing Thoughts and Future Outlook
Surgere is the official sponsor of The Supply Chaney Podcast for 2025. Surgere’s singular focus is building AI-powered, frictionless supply chains that result in real time, end-to-end visibility with 99.9% accuracy for partners and customers.